Is any of this pay to win?
No. Everything in a ticket is cosmetic: how you look, what your name looks like, your title, your Lantern. Nothing changes skills, money, prices or progress, and everything you can earn by playing stays free. There are no random boxes and no countdowns; the tickets stay on sale.
When do I get in?
The playtest running now is free and needs no ticket. Platinum VIP and the Artist Pass open Closed Alpha 2, the first paid test. VIP opens Closed Beta 1. General Admission and GA Plus open Closed Beta 2, right before the open beta, which is open to everyone. We email you when your wave starts.
What happens at launch?
Every account is wiped so everyone starts the real festival together. Your ticket, its serial number, its items and its points are kept apart from the saves and come back on day one.
Can I upgrade later?
Yes. Email us with your order number and we quote the difference between what you paid and the ticket you want, so starting small never costs you more.
What are supporter points?
The game's cosmetic currency. Buying art from Chandler Allan Arts earns one point a dollar; every ticket pays its full price back in points on top of its items, to spend on anything in the Supporter Store.
Some rewards say they are still being built. What do I get today?
Today: the points, the titles, the outfits, wings, auras, gloves, phone case and Lantern shell, and your numbered ticket. The name colours, wristbands and festival moments (the poster, the shout-out, the pagoda) arrive in the game as each one is finished. Your ticket holds all of them from the day you buy it.
Can I get a refund?
Within 14 days of buying, yes: email us with your order number. The refund takes the ticket, its items and its points back. The Artist Pass print is made to order, so once it has been engraved the pass can no longer be refunded.
Can I buy a ticket for someone else?
Yes. Buy it with their email, or buy it with yours and send them the order number and the email. The Artist Pass also comes with two General Admission tickets to give away: email us the two names and addresses after you buy.
I play on a phone. Does this work?
Your ticket is on your account, so it is there on every device you sign in on. Tickets are bought here on the website, not inside the phone app.